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ORIGINAL THREADS STORE POLICIES

ORIGINAL THREADS ORDER CANCELLATION

If you paid via pay pal you will be refunded. If you paid via Bank Transfer we will refund the money back to your account. If you think that a order cancellation was a mistake, please call us directly at (02) 4721 1188
for further questions.

MISSING GOODS

If you do not receive the entirety of your order within the seven business day time frame allowed for shipping, you need to contact us at (02) 4721 1188 as it is likely there was an error picking and shipping your order. It is your responsibility to contact us within thirty days of your order date to inform us of your missing goods. Unfortunately we will be unable to investigate claims of missing merchandise on orders older than thirty days.

SHIPPING / FREE SHIPPING

Original Threads does not ship store products for free. A shipping fee will be established based on quantity, weight and destination. We ship our products via Australia Post. If you wish your order to be shipped with a different carrier please call us under (02) 4721 1188 to discuss options.

 

SHIPPING CHARGES ARE AN ESTIMATE.
Our shopping cart automatically ESTIMATES shipping costs. From time to time these estimates are incorrect and the charge will be manually adjusted.

 

SHIPPING TIME FRAMES
Orders ship next business day, or close to that date.

Domestic ground deliveries usually arrive within 3-7 business days from the time they are shipped. Shipping time may be increased during the holidays. If you need your items by a specific date please call (02) 4721 1188 for a more accurate delivery date estimate. Other shipping options acan be arranged please call (02) 4721 1188.

 

METHOD OF SHIPMENT
Standard orders ship via Australia Post.

 

SHIPPING DELAYS
Original Threads will not be responsible for shipping delays caused by a carrier. We do not require signature for delivery, and will not be held responsible for a missing package showing by the carrier to have been delivered to the address provided. If you would like to sign for your package please notate so under order comments when checking out.

Undeliverable Orders

Undeliverable orders will not be re-shipped to you. They will be treated as unauthorized returns. Refunds are subject to a 25% restocking fee, store credit may be subject to a 15% restocking fee. Shipping charges are non-refundable. Return shipping charges will be deducted from your refund or store credit. If you received free shipping on the order, the cost to ship your order, as well as the return shipment costs will be deducted from your refund or store credit.

If you still want your garments, you may request store credit which will be issued and available for use within 24-48 business hours for you to place an new order.

Payments

Original Threads accepts Pay Pal and Bank Transfers. When you pay via Bank Transfer, we will process the order once the Transfer is cleared and in our account. Please keep in mind that this can take several days depending on Bank Institution.

 

Returns

We do not offer exchanges. What we can offer is a refund or store credit to repurchase upon receipt of goods being returned. We will email you a Return Authorization number (Coupon Code) along with instructions to correctly complete your return.

Returns must be authorized by Original Threads. Items sent back without authorization, or not according to instruction will not be eligible for refund or store credit. Return requests must be made within 7 days from order receipt or return will be refused. Authorized returns must be shipped according to Original Thread’s instructions at customer’s expense within 30 days of purchase.

If you do not wait for and or follow return instructions, and instead you ship your goods back to our corporate office, in addition to a 25% restocking fee, you will be charged shipping to return the goods to their proper warehousing location. These additional charges will be deducted from the amount of your refund.

Please allow up to three weeks for your refund to be processed. You must provide a tracking number for returned merchandise within 7 days from receiving a Return Authorization or your return will be invalid and you will not be credited or refunded.

Sample orders are non-refundable and non-exchangeable. Discounted or special rate orders are not eligible for refunds. Printed, altered, worn, or washed garments may not be returned. If you believe your garment is defective after it has been altered, washed or worn, you will need to contact the manufacturer directly. Claims for defective garments must be made within 7 days from the date you receive your order and must be accompanied by a photograph and description of the alleged defect(s). We are unable to accept claims for defective garments after 7 days. Returns due to sizing issues will receive store credit for the repurchase of the correct size. As we do not manufacture goods it is up to the individual customer to verify manufacturer sizing prior to ordering. Returns based on variation in garment color or texture or size may not be returned. Shipping charges are non refundable. Refunds are subject to a 25% restocking fee, store credit may be subject to a restocking fee of up to 15%. In most cases, Original Threads will authorize returns, however Original Threads reserves the right not to authorize returns.


Cancellations or changes

Cancellations are subject to a 25% restocking fee. Order cancellation can only be made before shipment. Order changes can only be made prior to shipment. Once an order has shipped out of stock or back ordered items may not be replaced or exchanged. You will receive a refund or store credit for the out of stock items which you can use to purchase replacement colors or sizes. Store credits and refunds will be issued within seven business days from the date of order cancellation.

Original Threads reserves the right to cancel your order prior to charging your credit card.

 

 

Backorders

Occasionally items ordered will be unavailable or on “back order”. Under Standard policy Original Threads does not back order. Back orders are part of this industry; however, Original Threads will not hold you responsible for these unavailable items. We will notify you via email If an item is unavailable. You have the option to respond and let us know if you would like the item replaced with something else, or if you would prefer to cancel your order. If we do not here back from you within 24 hours we will remove the out of stock goods from your order and ship the remainder of your order. The removed items will be noted under order comments. You can view your order status by logging in and clicking the “Your Account” link at the top of your home page. Your credit card will only be charged for the available items. Please contact us prior to placing an order if you’d like to check stock.

If stock is not available from one of our normal shipping locations Original Threads will ship some or all of your product manufacturer direct. In these cases we are not aware of back ordered items. If we ship this way and there are back ordered items, those items will typically arrive 5-7 business days after your initial shipment.

 

 

 

Privacy and Security

Your privacy and security is important to Original Threads. Original Threads uses PayPal for order processing – a trusted partner in e-commerce. The information we maintain in your customer file is used for customer service resolutions. We do not sell or license any personal information about you to a third party.

 

 

 

Fees

All orders with an Australian bill to or ship to address will be charged GST Tax. If you are a tax exempt wholesale buyer or should not be charged tax for any other reason and you have either a Australian ship to or bill to address, please list you reason under order comments and we will further instruct you as to what needs to be done so as to avoid the tax.

 

 

 

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