Cart 0

F.A.Q. Frequently Asked Questions

“GSM” means Grams per Square Metre. In a nutshell, this is a measurement of how heavy the material used to create the garment is. As you’ll notice, generally the higher the GSM the heavier the garment will feel and the thicker it will be. Compare a hoodie and a t-shirt, you’d expect that the hoodie to be warmer, and thus the material will need to be thicker, so a hoodie’s GSM will be bigger than that of a t-shirt. Make sense?

All our garments have individual washing instructions on the neck tags. If however you need to know in advance what a particular garment’s washing instructions are, please contact us and we’ll be happy to tell you.

Yes, please call us in advance to make sure your order will be ready for collection at the time of your arrival.

Freight is charged based on the total weight of your order, plus how many boxes your order will need to be put into, and the destination of your order. Unfortunately we cannot ballpark the total figure your freight will cost, it is worked out on a per-order basis. Don’t worry though, the freight will be calculated in our online ordering system, so you’ll know before you put an order through exactly how much you’ll be spending on freight.

Unfortunately at this time, Original Threads does not have any retail facilities where the garments can be viewed in person. The best method of viewing our garments would be to either contact Original Threads personally with information relating to what garments you’d like to view and we can see if we can organise a way for you to view our products, or to contact your chosen screen printer / apparel decoration company to order you in some samples.

Original Threads is not by nature a screen printer, or a garment decoration service. We focus solely on creating the highest quality garments possible. That said however, we do have access to printing and decoration methods offered by the best screen printers in the business today. Simply contact Original Threads with your garment order and information relating to what exactly you’d like printed onto our garments, and we’ll take care of the rest. We can either point you in the right direction of a screen printer that can take care of your needs, or we can take care of the whole process on your behalf.

Talk to us, we’ll see what we can do for you. Minimum Quantities may apply.

Original Threads works hard to ensure that all our customers have the choice they want and that our garments come in the sizes they need and we understand that not everyone fits into a standard size range. Most of our basic garments have a very broad size range, please see the individual garment page itself in order to see the full range of sizes that particular garment comes in.

Yes, our stock levels are electronically linked to our warehouse to ensure you know exactly how many pieces of each garment we have in stock at any one time. However please be aware that there is a slight delay in this information being updated, so if we have sold a large quantity it may not show up instantly. The best way to know with 100% certainty what our current stock levels are is to contact us and ask, and we’ll see if we can accommodate your order.

Of course you can, everyone makes mistakes! We understand this and are more than happy to accommodate changes to orders, but please be aware that our warehouse picks and packs orders as soon as physically possible, to ensure all orders are shipped out to you as soon as humanly possible. With this in mind, please contact us ASAP with order changes and we will change your order if it hasn’t already been sent out, but this is a case-by-case basis. We will inform you if the order can or cannot be changed.

Simply use our online ordering system, or if you’re having problems contact us and we’ll work out the problems and answer any questions you may have and put through your order personally. We’re here to help!

Not a problem at all, we’d be happy to hear from you! Simply contact Original Threads, and we’ll discuss your needs. We will also need to send you an account application form, which we will require you to complete in full. We do have conditions associated with our wholesale and termed accounts and Original Threads does reserve the right to cancel and/or reject applications at our discretion.

As a rule of thumb, what we have on our website is exactly what we have in stock. That said though, we are adding new products / sizes / colours as regularly as we can, so check back often and you might just see what you’re after.

Yes, of course! It doesn’t matter if you’d like one lone garment, or ten thousand. We are always happy to accomodate any order, big or small. This also means that there is no minimum order quantities, however please be aware that our prices might change slightly depending on quantities ordered, so the more garments you purchase at any one time, the cheaper your order may work out to be!